Shipping & Returns

SHIPPING

*  Customs & import taxes not included
Once your order has been dispatched, you will receive a dispatch confirmation email with tracking details.

All orders shipped to countries outside the European Union may be subject to import taxes, duties and fees levied by the country of destination, for which the recipient is liable. Unfortunately, we are unable to determine the exact amount in advance and therefore recommend contacting the local customs office.

If you have any questions, please contact our customer service team at hello@almababycare.com. 

RETURNS

Our items can be returned within 30 days of receipt (provided the products have not been opened and are in their original packaging). Unfortunately, we cannot accept returns that

- has been opened

- have been used

- have been damaged

- have been filled

- are not returned in full (e.g.: components of an exclusive set)

- are part of a promotion for which a certain purchase value had to be reached

Please note that return shipping costs amount to our standard shipping fees and are to be covered by the customer in the event of a return.

The refund may take up to 10 working days depending on the bank's processing time.

 
a) Did you receive a damaged item?

Please send us a picture of the damaged item to hello@almababycare.com. Once we have received the proof, we will process your request as quickly as possible so that we can either refund the item or send you a new, undamaged item.

b) Did you receive a faulty item?

We classify goods as faulty if they arrive damaged or if a manufacturing defect is discovered within 30 days of purchase. Items are not classed as faulty if the condition has been caused by expected wear and tear. In this case we cannot accept any responsibility.

If you discover a defect within 30 days of receipt of the goods, please contact hello@almababycare.com directly by email.